Support Policy

Support Channels

During alpha and beta, support may be provided through in-app feedback, direct email, onboarding calls, admin responses, and other channels approved by AdWrangler. Standard support questions can be sent to the contact below.

What Support Covers

• Account access, invitations, workspace setup, and role issues.
• Bug reports, failed actions, provider errors, render failures, publishing errors, and storage issues.
• Questions about credits, storage, usage limits, feedback, and beta participation.
• Guidance on using AdWrangler workflows, but not legal, advertising compliance, provider-policy, or platform-policy advice.

Support Mode and Sensitive Data

Product feedback and general support do not require unrestricted tenant access. Technical support access to sensitive tenant/client data should use audited support-mode workflows where available and should be limited to what is necessary to investigate the issue.

Response Expectations

During alpha and beta, response times are best-effort unless a written agreement says otherwise. Urgent issues that block access, publishing, or active paid workflows will be prioritized over feature requests and general feedback.

Third-Party Provider Issues

Some issues depend on AI providers, storage providers, render services, email providers, payment processors, social publishing providers, or social platforms. We may help diagnose and route these issues, but provider availability and third-party decisions are outside AdWrangler's direct control.

Contact

Support questions can be sent to admin@adwrangler.ai.